Styled by Austin Furniture Refinishing: Denver & Cherry Hills Fine Furniture Refinishing & Custom Lacquer Services

Frequently Asked Questions

  • Our top priorities are durability and finish quality. All of the coating systems we use are KCMA Certified, meaning they have been tested by the Kitchen Cabinet Manufacturers Association to ensure a high level of quality and durability. The exact product(s) we use will vary based on the project, but typically we use an industrial water or solvent based lacquer paint and/or clear coating for our finishes.

  • If you are purchasing refinished furniture, your item will be durable. However, this does not mean you should treat it the same way you treat your kitchen counter. I advise using felt pads underneath your decor, lamps, etc., and using coasters for drinks. If you are the type of person to throw your keys onto a piece of furniture everyday or if you know your piece will be in a high-use “drop zone,” you may want to consider getting a custom piece of glass cut for the top. We can source this for you- just email us for a glass quote. This being said, we do extremely thorough prep work to make sure that the new finish is very unlikely to chip unless it is hit quite hard with a sharp object.

  • Your item will look like it has a brand new finish. While we do our best to achieve perfection, it is literally impossible. Our goal is to achieve a near-factory "new" look when your piece is viewed from 3’+ away.

    If it is a vintage piece, there will be some nicks and imperfections if you are inspecting the piece with a magnifying glass or from less than 3' away. Every vintage piece is going to have some character.

    All vintage furniture will show some signs of age and will never be perfect. Our pieces have been lovingly restored, but they have already had a previous life and been used for 40-80 years and therefore there will be flaws in the piece and in the finish.

    All furniture sales are final.

  • You do not have to know what color you want your piece painted at the time you order, as long as you can pick a color within two weeks of ordering.

    • For painted pieces, you may choose any color from Sherwin Williams, Benjamin Moore, Behr, or Farrow & Ball. We recommend taking a trip to your local paint or hardware store and picking around 20 colors in the color family that you are interested in. Take the color cards home and tape them up in the space where the piece will be living, and then slowly narrow down your options in different lighting situations throughout the day. Eventually you will find the one!

    • For stained wood pieces, we love seeing your inspirational photos of wooden pieces / wood tones you like from Pinterest, Instagram, etc. We are able to closely recreate wood tones to just about any stain color you can imagine.

  • Shipping cost is based on your distance from our shop in Denver, Colorado. See map below for rates. Please contact us if you wish to purchase multiple items as discounted shipping is available.  

    Shipping Rates:

    $50-$200 Affordable Local: Up to 50 miles from our shop in Englewood. Inquire for more info (based on distance & location within home, stairs, etc).

    $300 flat rate: CO (Western Slope), NM, OK, KS, NE, SD, UT, AZ, NV, ID, MT, WY

    $375 flat rate: WA, OR, TX, CA, ND, MN, IA, MO, AR, LA, IL

    $450 flat rate: WI, MI, IN, OH, KY, TN, MS, AL, GA, SC, NC

    $525 flat rate: FL, WV, VA, DC, MD, DE, NJ, PA, RI, CT, MA, NH, VT, ME

    (Shipping to Hawaii & Alaska is not provided at this time.)

  • Shipping OUTSIDE of the Denver Metro-Area:

    To keep Shipping costs low, Shipping will be provided via a private shipper which will most likely be ONE person with a truck and trailer. Therefore, you WILL have to help unload. Please plan accordingly.

    • Please make sure the piece you are buying fits in the space you want it to go AND through the pathway it needs to take to get there.

    • Tight stairwells, elevators, etc, need to be measured in advance. We cannot be responsible for returning a piece that does not end up fitting through a doorway, elevator, tight hallway, etc.

    Once your item is successfully loaded up and headed your way, I will connect you with the shipper and they will be in contact with you to schedule the exact delivery time (there will not be a tracking number).

    • You MUST include your phone number when purchasing this item to help coordinate delivery.

    Shipping/Pickup WITHIN the Denver Metro-Area

    Affordable pick-up is available in Denver by appointment, and low-cost white glove delivery is also available to addresses within 50 miles of our shop in south Denver/Englewood.

  • Once your order is put in and a new design is chosen, it will take us 3-5 weeks to refinish or paint your item. We will communicate our current timeline at the time of booking.

    If you need an item by a specific deadline (holiday, event, etc.), please contact us to see if we can make that happen before placing your order.

  • For Out of State shipments:

    Items will come carefully shrink-wrapped and blanket wrapped.

    • If you discover that your piece is damaged when it arrives, DO NOT accept the item from the shipper.

    • Letting a shipper leave you with a piece of furniture that is damaged is the definition of accepting a shipment.

    Contact us immediately and we will coordinate with the shipper right then and there to bring it back to Denver to be repaired and then sent back to you again if it arrives damaged, so do not let the shipper leave until you approve the item.

    For Local Denver-area deliveries:

    Should damage occur during transport, we will take the item(s) back, repair, and arrange a later delivery.

  • We provide each piece with a container of touch-up paint just in case of small chips or dings.

  • Yes! We do accept donations of furniture pieces sometimes (depending on the style and condition), and we also purchase pieces from local clients sometimes as well. Just send us a pic! email: austin@styledbyaustin.com.

  • The process depends on the design. Painted pieces receive a thorough cleaning, sanding, imperfections filled, multiple coats of primer (sanding between coats), and multiple coats of industrial lacquer paint using professional spray equipment. We are very attentive to the details. They matter!

    Refinished/stained pieces are stripped and/or sanded down to raw wood, possibly stained, and multiple durable clear coats are added (sanding between coats) for a factory finish.

  • I accept cash, checks, Venmo, and credit cards (with an added 3% transaction fee).

  • The price is very dependent on the size of the piece and the amount of detail that it has, as well as the finish you’re trying to achieve. The more detail a piece has and the larger it is, the higher the price due to more time spent sanding. The best way to get a more accurate quote is to email us directly here with photos and dimensions. Options such as painting with multiple colors, high gloss finishes, stripping previously painted finishes, faux finishes, restoration services, adding wallpaper to the inside of a hutch, changing out hardware, extensive repair work, extra large items, etc, might have additional fees.

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